Outsourcing can be highly complex, but it can also be very simple – you have to be able to rely on a partner who is performing at 100%. That is what timeframe stands for.

We make lasting relationships with customers because we understand your internal processes: we analyse your company and your requirements, design individual workflows and implement a superb service for your customers. That’s how timeframe offers your customers an excellent customer experience. It’s only when your customers have positive experiences at every point of their customer journey that they will become loyal customers who will recommend you!

timeframe guarantees a consistently high and reproducible quality for all of its services, which can be measured and is scalable at any time, even in the event of suddenly increasing requirements.

Outbound and inbound – we provide multichannel services across all channels, regardless of whether you’re communicating by phone, email, chat or video. We offer a variety of services: from highly complex internal sales services and invoicing services through to sophisticated IT support hotlines.

We are your specialists for customer care centre management, individual training and quality assurance… try out our multi award-winning services!


Guaranteed availability over the telephone 24/7
Omnichannel response management (chat, email, VideoIdent, telephone, mail, fax)
Price and product information
Order taking (with customer credit cheques or secure credit card transactions over the telephone)
Inquiries regarding the delivery status of shipments
After-sales customer service
Billing service
Booking and ticket hotline
Invoice clarification
Liability management and obligations
Risk assessment of credit transactions
Collection services and receivables management
Complaints management
Dunning over the telephone