Customer service

We speak your language

Whether in German, English, French, Spanish, Czech, Slovenian, Portuguese, Italian, Greek, Russian, Dutch, Polish, Swiss German, Finnish or Swedish.

Are you looking to come into direct contact with your target groups, with your customers? Or would you like to expand your existing customer contacts or outsource customer service? Then you are definitely at the right place here at TIME FRAME, the top customer care service provider.

TIME FRAME customer care guarantees and increases your most important asset: your customer relations. Take advantage of this type of outsourcing. As a customer service provider, we set up your communications processes down to the very last detail and also provide active support over the telephone, through Chat, on the Internet or through email, including quality management, reporting and significant statistics. And all this in more than 13 languages. Round the clock 365 days a year.

Customer care

is to us customer service as a service

Services in our portfolio:

  • Multi-channel: Chat, e-mail, Videoident, telephone
  • Order taking (with customer credit cheques or secure credit card transactions over the telephone)
  • Price and product information as a customer service
  • Outbound: Telesales (lead generation and qualification)
  • Inbound: Management of complaints, claims and amounts receivable
  • Response management
  • Dunning over the telephone
  • After-sales customer service

As a customer service provider, we are convincing across the board. Our customer services are available to you both through the inbound channel and through the outbound channel. You will benefit from our process know-how in various industries, as well as from our consistently high quality of customer contacts. Whether B2B or B2C. Our brilliantly qualified and highly motivated employees will turn potential customers into loyal customers. And they will turn them into even more satisfied customers. Boost customer satisfaction with our customer care!

Customer care requires reliability

Our services and solutions in the areas of customer care and customer service offer you, as the client, a network of different centres/locations, efficient organisational structures and modern technology. Real-time reporting and statistics are included, even at peak capacity. Your customers will thank you.

Customer satisfaction

Your customer is our customer. Through high resolution rates, outstanding accessibility, our high first-solution rate and ongoing improvement process, we do our bit for your business.

Communication Center

Services

Back office

Services