TIME FRAME

For over 20 years

TIME FRAME was established in 1997 in Friedrichsdorf/Taunus, at the very place where telephony originated. It started out as a software and systems retailer in the areas of CRM and knowledge management. We soon recognised the growth opportunities of CRM in the field of corporate customer services: as a link between customers, brand and business. And so customer service developed into Customer Care as a service.

Over the past 20 years TIME FRAME has continued to grow. It is distinguished for its integrated organisation triad: Customer Care, Human Resources and Software & Solutions. Equipped with expertise and solutions, TIME FRAME stands by you as your BPO provider. Regardless of whether you MAKE or BUY, we actively support you with our team’s know-how at every phase of your strategy!

A few words from the Board of Directors

High level of performance since 1997

TIME FRAME has been developing under fixed guidelines for over 20 years. It is important to us to provide the agreed services within a set time frame. Strong dedication, high quality and holistic approaches are the guiding principles behind TIME FRAME Customer Care, TIME FRAME Software & Solutions and TIME FRAME Human Resources.

Our value orientation is of central importance here.

We view customer service as a partnership based on respect between customers and our valued staff. Whether in Germany, Portugal or Greece, we value diversity while preserving our values.

Thank you – Vielen Dank – obrigada – Σας ευχαριστώ πολύ to ALL who have made this success possible.

– TIME FRAME PLC
Board of Directors

Languages

13

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Nations

30

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Countries

3

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Locations

7

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Employees

750

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About us

Our TIME FRAME family is growing out of enthusiasm for the cause. We shape and change the world of our clients for the better, by putting our hearts and souls into it, and strongly believing in the sustainability of what we have built.

Milestones

Timeline

2021

Globalisation: Serres, Thessaloniki locations

2018

Globalisation: Braga, Thessaloniki locations

2017

Globalisation: Matosinhos location

2014

Expansion: Hamburg and Mayen location

2012

Milestones: Over 10 million Customer Care customer contacts in a year

2010

Growth despite the recession

2008

Internationalisation: pan-European Customer Care and Software & Solutions orders

2006

Expansion: Essen location

2004

Milestones: Over 3 million Customer Care customer contacts in a year

2002

New business segment: Human Resources GmbH

2000

Expansion: Kaiserslautern location

1999

New business segment: Customer Care

1997

Establishment in Friedrichsdorf / Taunus as a software and systems retailer