Back office services

Simple outsourcing

Regardless of the size of the company, back office processes must be handled quickly and completely. Be it local merchants, small and medium-sized enterprises or corporations.

This takes time and money, employees and technical infrastructure. These are all things that cost a business resources and distract it from its primary task: its products and its brand.

The idea of outsourcing back office services makes sense for any company. We at TIME FRAME are among the top service providers. Thanks to our many years of experience in the field and know-how, we are there to support you in your outsourcing venture.

Reduce your overhead costs for staff and infrastructure. Put your trust in our know-how and discover what outsourcing can do for your business.

Back Office v. Core Processes

Competition in a business revolves around two hubs. Core processes, such as brand and products, versus secondary processes, which take place in the back office. The latter affect customer satisfaction: coming through various channels questions regarding the product, questions about ordering, claims and good will. The outsourcing of these processes holds great potential for a company.

The potential

Competition takes place on many levels today. This includes customer satisfaction, which is essentially achieved and enhanced through back office services. This applies to many products. From parcel shipment to products requiring intensive customer services.

Which processes should you outsource?

Outsourcing has many advantages in terms of efficiency and flexibility. The sections that should be outsourced are those that give rise to long-term commitments through staff recruitment and higher overhead costs. The crucial question you should ask yourselves when deciding to outsource processes of this kind is whether your service provider has the necessary understanding of your processes. Thanks to our many years of experience in various market segments, we at TIME FRAME are capable of implementing any back office solutions, from the simplest to the most complicated consulting procedures.

  • Inquiries into the delivery status of shipments
  • Liability management and obligations
  • Guaranteed availability over the telephone
  • Answering incoming letters, faxes and emails
  • Debt collection
  • Risk assessment of credit transactions
  • Customs clearance
  • Accounting / Bookkeeping

Of course, the rule of thumb is that: The simpler the outsourced process, the easier it is to outsource it and handle it through an external provider.

Key areas

Claims management
Liability management
&
Good will actions
Complaint management