CustomerCare

we speak your language

Looking for direct discussions with your target group, your customers? Hoping to expand existing customer contacts further? Or planning to outsource customer management? Then TIME FRAME, the premium customer care service provider, is just right for you.

TIME FRAME  CustomerCare secures and grows your most important capital: your customer relations. Profit from this kind of outsourcing. As a customer service provider, we polish your communication processes and also provide active support:  on the phone, in chats, online or by email, including quality management, reporting and meaningful statistics. In more than 10 languages. Around the clock. 365 days a year.
 

For us, customer care means customer services as a genuine service

We take over customer management across all levels – as our client, you can benefit from the following services in our portfolio:

  • Order acceptance (including customer credit check or secure credit card booking on the phone)
  • Pricing and product information as a customer service
  • Outbound telesales (lead generation and qualification)
  • Inbound complaint, returns and receivables management 
  • Response management
  • Phone payment reminders
  • After sales customer care

You cannot fail to be convinced of our services as a customer care service provider. Our customer service is available to you generally via the inbound channel and the outbound channel. You can benefit from our process know-how across industries and from our consistent high customer contact quality. No matter whether b2b or b2c. Our highly qualified and deeply motivated employees turn interested parties into loyal customers. And then into even more satisfied customers! Increase customer satisfaction with our customer care.
 

Reliability is key for customer management 

Our customer care and professional customer service offer and solutions grant you as our client access to a network of different centre sites, efficient organisational structures as well as state-of-the-art technology. And we offer real-time reporting and statistics as the cherry on the cake – even during maximum capacity. Your customers will thank you.

Could there be better reasons to choose TIME FRAME CustomerCare?