Welcome to TIME FRAME – Your service provider for Business Process Outsourcing (BPO)

One team. Three synergetic business segments.
Our know-how is tailored to your success.
Adaptable. Measurable and transparent.

Visions require implementation – as an integrated business process outsourcer, we have for the past 20 years viewed ourselves as a competent service provider for the implementation and further development of your business processes. As a BPO provider, we are:

  • innovative– quality-conscious – budget-oriented
  • in business process outsourcing and in on-site management with the required IT and telecommunications skills
  • A service provider with a heart and soul, who understands processes and is focused on quality

Ready for your business process outsourcing ideas 24 hours a day and 365 days a year. Offering you the following BPO services in the areas of customer care, HR services and software&solutions:

CustomerCare

  • Inbound
    Key account support, order acceptance, pricing and product information, returns, Reklamationsannahme, premium services
     
  • Outbound
    Telesales, Kundenrückgewinnung, aktiver Verkauf, Leadgenerierung, Terminverein-barungen, Zufriedenheitsbefragungen, Mystery Calling
     
  • TeleMarketing
    Market research, needs analysis, address qualification, response processing, Data collection
     
  • BackOffice
    complex processing, such as liability management, shipment tracking, Complaints and contract management, Accounting, response management, dunning

All using multichannel communication in many languages, by letter, fax, phone, email, in chats and video chats

HumanResources

  • Staff management services
    We link up individual career goals and company requirements in the context of agency temping or staff placement.
     
  • Training und coaching
    We train our employees continuously so they can meet daily customer requirements and are offered a perspective for their long-term employment relationship.

Software&Solutions

  • NearShoring programming
    Our team of excellent software developers and project managers supports you individualised IT and TC requirements and implements them promptly.
     
  • Communication Center Suite
    Our software supports all communication centre processes – from workstations through to reporting.

Our focus: Business process outsourcing – we capture your processes and add performance

We focus our efforts on the interaction of ideas, people, processes and IT systems, capture your business processes broadly as well as in detail. So what makes our BPO projects so successful? The optimal interplay of all outsourced factors.

Als BPO-Provider bildet TIME FRAME sämtliche Prozesse der CustomerCare wie auch der HumantResources ab – und unterstützt Sie mit den passenden Software-Lösungen aus unserem Geschäftsfeld Software&Solutions. Auf allen Ebenen. An allen Schnittstellen. In allen Phasen. So verstehen wir Business Process Outsourcing – und wickeln BPO zeitgerecht zu einem optimalen Kosten-Nutzenverhältnis im Sinne Ihres Unternehmens erfolgreich ab.